Thank you for shopping at Hudson Trek! We strive to provide the best service and ensure that your orders are shipped promptly and safely. Please review our shipping policy below:
1. Shipping Time
- Processing Time: All orders are processed within 1-2 business days after payment is confirmed (for Cash on Delivery orders, this will be after order confirmation).
- Shipping Time: Delivery typically takes 5-7 business days depending on your location. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
2. Shipping Charges
- For international shipping, shipping costs will be calculated at checkout based on the destination.
3. Delivery Method
- We use trusted third-party courier services for delivery. Delivery methods may vary depending on your location.
- A tracking number will be provided once your order has shipped, so you can monitor its progress.
4. Order Confirmation & Tracking
- Once your order has been processed, you will receive an order confirmation email with your order details.
- After your order has shipped, you will receive a separate email with tracking information, allowing you to track the status of your delivery
6. Delays
- While we strive to meet our estimated delivery times, please note that delays may occur due to factors such as high order volumes, weather conditions, or delivery carrier issues. If there is a delay, we will notify you as soon as possible.
7. Lost or Damaged Shipments
- If your order is lost or damaged during shipping, please contact us immediately We will work with the courier service to resolve the issue and either issue a refund or send a replacement, depending on the situation.
8. Shipping Address
- Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
9. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at [email protected]